HPE Proactive Care Next Business Day Service Comprehensive Defective Material Retention Post Warranty Support opgradering 1år
HPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention Post Warranty - Support opgradering - reservedele og arbejdskraft - 1 år - on-site - 9x5 - responstid: NBD - for ProLiant DL380 Gen9
15 779,00DKK12 623,20DKK excl. VAT
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Product no 994469634
Model H6HE3PE
Brand Hewlett Packard Ente
Weight 0.99 kg
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Product information and specifications are guiding only. Without notice, these can be subject to change by the manufacturer. This applies for product images as well.
| Produktbeskrivelse | HPE Proactive Care Next Business Day Service with Comprehensive Defective Material Retention Post Warranty - support opgradering - 1 år - on-site |
| Type | Support opgradering |
| Service inkluderet | Reservedele og arbejdskraft |
| Placering | On-site |
| Totale kontraktperiode | 1 år |
| Svartid | Næste forretningsdag |
| Servicen er åben | 9 timer om dagen / 5 dage om ugen |
| Designet for | ProLiant DL380 Gen9, DL380 Gen9 Base, DL380 Gen9 Entry, DL380 Gen9 High Performance, DL380 Gen9 Performance, DL380 Gen9 Scale-up SAP HANA Tailored Datacenter Integration Compute Block, DL380 Gen9 Special |
| General | |
|---|---|
| Full Contract Period | 1 year |
| Location | On-site |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Service Included | Parts and labor |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday | Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday | T |
| Compatibility Information | |
| Designed For | HPE ProLiant DL380 Gen9, DL380 Gen9 Base, DL380 Gen9 Entry, DL380 Gen9 High Performance, DL380 Gen9 Performance, DL380 Gen9 Scale-up SAP HANA Tailored Datacenter Integration Compute Block, DL380 Gen9 Special |
HPE 1 Year Post Warranty Proactive Care Next Business Day with CDMR DL380 Gen9 Service
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.
HPE Proactive Care can help you to improve the return on your investment with features designed to:
- Help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
- Help provide recommendations for firmware version and software patching on supported products to help prevent problems
- Help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices
- Help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology
Specifications
| TechnicalSpecifications | |
|---|---|
| Service Method | Hardware Onsite |
| Warranty Coverage | Post Warranty |
| Service Level (Coverage) | 24x7 |
| Duration (Term) | 1 Year |
| Response Time | Next Business Day Hardware Response |
| Support Service Type | Proactive Care |
